Freight Policy

We strive to provide you with the best quality products possible. All products are packaged with strict quality control, by the manufacturer, using techniques and materials designed to assure their undamaged arrival to you. Occasionally, in the transport process, a product may incur damage. Therefore, each item must be INSPECTED prior to signing the Delivery Document.

Signing the delivery document indicates the product arrived in

“Good, UNDAMAGED Condition.”  

Shipping Damage:

Please open and inspect your purchase for any shipping damage immediately upon arrival. You have the right and obligation to REFUSE ANY DAMAGED PRODUCT. Do not accept any product if the package material appears damaged without inspection. If the driver will not allow inspection, write on the delivery ticket before signing, “Driver refused to allow inspection.” Or, if damage is very minor and you elect to keep the product, note on the Delivery Document “Product Damaged” and state how, where and the extent of the damage. Take digital photos if possible. Retain a copy of the document. The document will expedite the damage claim. 

Notify ALLIED Customer Service Immediately!

Concealed Damage:

Occasionally, you may discover damage after the box is opened. You must report any damage to Customer Service within 24 hours of delivery. This is a difficult claim if someone signed the delivery ticket which states the product was received in “Good, Undamaged Condition!” 

Defective Item:

All products are covered under the factory warranty. The terms of the warranty vary and are usually listed in the product owner’s manual which is delivered with each product. Manufacturers insist that all defects and warranty issues be handled directly through their authorized Service organizations. Likewise, replacement of defective products is usually handled through that same service organization. Contact information is in the packet accompanying each product.

Incorrect product:

Verify the models ordered with those delivered. If incorrect, refuse the shipment. Otherwise, contact Customer Service or your Sales representative immediately. Allied will process the replacement order within 24 hours. Credit will be issued for the incorrect model. An invoice will be issued for the replacement. Products returned for any other reason must be requested through Allied Customer Service within the first 14 days. Products which have been used, plugged–in, or installed are not returnable. Products must be new, unused, fully functional, in undamaged condition, and in the original box with packing materials, manuals, and accessories. All returns must have a Return Authorization number (RA). Returns related to orders will be subject to a restocking fee ($75 to 40%) plus shipping. Shipping and handling costs are not refundable and the purchaser is responsible for the cost of the return shipping. All returns will be inspected and Allied National Appliance reserves the right to adjust the refund depending upon the condition of the returned product. We are unable to accept returns and cannot issue refunds on damaged products.

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